FAQs

Is there parking?

The nearest parking is Highcross Shopping Centre; if you enter from Highcross St / Freeschool Lane you’ll be as near as you can be. Parking is £2.50 after 5pm.

My session was canceled, but I have not received a refund

Unfortunately, if your session has been cancelled due to anti-social behaviour or breaking our house rules, we will be unable to refund your credit.

I had an issue with my booking, or something was broken — can I get a refund?

Please make sure to contact us ASAP during your session so we can take care of it. Unfortunately, we may not be able to compensate you for issues if you contact us at a later date.

Good to know

– Bookings cannot be amended / refunded for late arrivals after the booked session has started.

– If Doppler alters a booking, you will be contacted via SMS/text message. We can only refund payments back to the original card used to make the booking.

– Any credits issued as a goodwill gesture are non-transferable and cannot be refunded to your payment card.

– Promotional credit cannot be refunded to your payment card.

Need more help?

You can send us a WhatsApp message or email info@doppler.studio

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